Knowledgebase

We backup your website files / databases & emails daily on a 21 day revolving cycle, but it is still your responsibility to have a full backup of your database files available in the event you need to restore to a date beyond 21 days.

To Backup/Restore your Database

1. To do this login to the control panel. (http://cp.yourowndomainname)
   
2. Click on the datbase server type for your website, ie MySql or MsSql this is dependant on your website system.
   
3. Click on the database name that you want to back up.
   
4. Expand the Maintenance Tools area

1. To backup a database
   1. Click on the "Backup" button to create a new backup
   2. Select/deselect if you want the backup zipped using the checkbox
   3. Select if you want to download the backup after its backed up or copy it to a folder on the webserver, we reccomend putting this in the backups folder under the domain name, by using the dropdown selector provided
      
   4. Click on the "backup" button
      
2. To restore a database
   1. Click on the "restore" button
   2. Select the source location of the restore file, by either using the upload option or the local hosting space file option.
   3. Once you have selected the file you want to restore, click the Restore Button.
      
3. Download a database (NOTE - Depending on the size of the database and speed of your internet connection this may take some time to download)