Knowledgebase

For BlackBerry OS version 6 to 7.1:

1. Open Setup on the BlackBerry smartphone.
2. Select Email Accounts.
3. Select Internet Mail Account.
4. Click Set up another email account.
5. Choose Other from the list of options.
6. Enter the Email Address and Email Password, then click Continue.

Note: If the BlackBerry Internet Service gives the following error:
Invalid email address or password. Verify your email address and password. If the error persists, contact domain.com
Select I will provide the settings.

7. Select POP/IMAP (Most common)  .
8. Enter the Email Server and User name, then press Continue.  The email account should then be successfully added.

Note: In some cases, I will provide the settings may not appear. To force this option to appear, enter an invalid email address such as user@domain.com and an invalid password. Be sure to re-type the correct email and password once the advanced settings are made available.

For BlackBerry Device Software 5.0:

1. Open Setup  on the BlackBerry smartphone.
2. Click Email Settings.
3. Click Other.
4. Enter the Email Address and Email Password, then click next.
5.  If the BlackBerry Internet Service gives the following error:
Invalid email address or password. Verify your email address and password. If the error persists, contact domain.com,
Select I will provide the settings.
6. Select POP/IMAP (Most common).
7. Enter the Email Server and User name, then press next.
The email account should then be successfully added.
Note: In some cases, I will provide the settings may not appear. To force this option to appear, enter an invalid email address such as user@domain.com and an invalid password.

For BlackBerry Device Software 4.5:

1. Open Email settings  on the BlackBerry smartphone.
2. Click Add an email account.
3. Enter the Email Address and Email Password, then click next.
4.  If the BlackBerry Internet Service gives the following error:
Invalid email address or password. Verify your email address and password. If the error persists, contact domain.com,
Select I will provide the settings.
5. Select POP/IMAP (Most common).
6. Enter the Email Server and User name, then press next.  The email account should then be successfully added.
Note: In some cases, I will provide the settings may not appear. To force this option to appear, enter an invalid email address such as user@domain.com and an invalid password.
 

To integrate a Post Office Protocol (POP) or Internet Message Access Protocol (IMAP) email account through advanced integration using the web login, complete the following steps:

1. Log in to the BlackBerry Internet Service account with the user name and password.
2. Click Set Up Email to begin the integration process.
3. Type the email address and the password in the Email address and Email Password fields, and click Next.
4. If there is an issue with integrating the email account, it will prompt to provide further information.
5. Manually provide the settings to integrate the email account by clicking the provide additional settings link.
6. Choose provide additional settings, identify the integration as either POP or IMAP and provide the advanced settings.
   Note: In some cases, I will provide the settings may not appear. To force this option to appear, enter an invalid email address such as user@domain.com and an invalid password. Be sure to re-type the correct email and password once the advanced settings are made available.
7. Click Next.
8. When choosing to provide additional settings, select the Automatically detect my POP/IMAP email settings from Microsoft ® Outlook ®/Outlook ® Express on my computer option and click Install and Detect.
   Note: This feature requires Windows Internet Explorer.
9. Confirm the populated details and click Next.
10. A configuration window will appear if the email account was successfully added as a POP or IMAP integration.
11. Click Finish to return to the BlackBerry Internet Service Home screen, or click Add Another Account to integrate another email address.