You can manage many domain-related actions from inside the HostworX client area, including renewing a domain, enabling or disabling auto-renewal, unlocking a domain, and requesting an EPP code for a domain transfer.
This guide explains where to find these options and what each one does.
Step 1 – Log Into the Client Area
Open your browser and visit: https://www.hostworx.co.za
Log in using your client area email address and password.
Click: Login
Step 2 – Go to Your Domains
Once logged in, click: Domains
Then click: My Domains
You will now see a list of domains linked to your HostworX account.
Step 3 – Select the Domain You Want to Manage
Find the domain name you want to manage.
Click: Manage Domain
This will open the domain management page for that domain.
How to Renew a Domain
If you want to renew your domain manually, look for the renewal option on the domain management page.
Click: Renew Domain
or
Click: Manual Renew
Follow the checkout steps and complete payment.
Once payment has been completed and processed, the domain renewal will be submitted.
How to Enable Auto-Renewal
Auto-renewal allows the domain to renew automatically each year, provided the related invoice is paid on time.
On the domain management page, look for the auto-renewal option.
Click: Enable Auto Renew
Once enabled, the system will generate renewal invoices before the domain expires.
How to Cancel or Stop a Domain Renewal
If you do not want to renew a domain, you can disable auto-renewal.
On the domain management page, look for the auto-renewal option.
Click: Disable Auto Renew
This means the domain will not be renewed automatically.
Important: If the domain is not renewed before the expiry process completes, the domain may stop working and may eventually become available for someone else to register.
How to Unlock a Domain for Transfer
Some domains must be unlocked before they can be transferred away to another provider.
On the domain management page, click: Registrar Lock
Then click: Disable Registrar Lock
This unlocks the domain so that a transfer request can be processed by the registrar.
Important: Only unlock a domain if you intend to transfer it. If you are not transferring the domain, it is safer to keep registrar lock enabled.
How to Request an EPP Code
An EPP code, also known as a transfer code or authorization code, is used when transferring a domain to another provider.
On the domain management page, click: Management Tools
Then click: Get EPP Code
For eligible domains, the EPP code will usually be sent to the registrant email address listed on the domain.
Important: Make sure the registrant email address on the domain is correct before requesting the EPP code.
Important Domain Expiry Information
Domain names must be renewed on time to avoid downtime, redemption fees, or the risk of losing the domain.
International Domains
International domains such as .com, .net, and similar extensions may enter an expired period after the expiry date.
During the initial expired period, the domain may still be renewable at the normal renewal price.
If the domain is not renewed in time, it may enter a redemption period. During redemption, the domain may still be recoverable, but additional redemption fees can apply.
These redemption fees are charged by the registrar or registry and are outside the control of HostworX.
South African Domains
South African domains such as .co.za, .web.za, and .net.za may also enter an expiry and grace process if they are not renewed on time.
During the early expiry or grace period, the domain may still be renewable at the normal renewal price.
If the domain is not renewed before the grace period ends, it may enter redemption. During redemption, additional recovery fees may apply.
These fees are made up of the renewal fee plus a redemption penalty charged by the registry or registrar.
Why You Should Renew Domains on Time
If a domain is not renewed and the expiry process completes, the domain may become publicly available again.
This means another person or company may be able to register it.
There are companies that monitor expiring domains and register them as soon as they become available. In some cases, they may try to resell the domain at a much higher price.
To avoid losing your domain, always renew it before it expires.
Need Help?
If you are unsure whether to renew, cancel, unlock, or transfer your domain, please contact HostworX support before making changes.
Domain changes can affect your website, email, and ownership of the domain, so it is important to make sure the correct action is taken.
