Knowledgebase

The iPhone supports IMAP. IMAP will allow you to  retrieve emails and folders from SmarterMail and leave the emails on the server.  

Follow these steps to create a SmarterMail IMAP connection to an iPhone or iPhone 3G with Firmware 5.0.x:

1. On the iPhone, tap Settings.
2. Tap Mail, Contacts, Calendars.
3. Tap Add Account.
4. Tap Other.
5. Tap Add Mail Account.
6. Complete the Name, Address(email address), Password and Description fields.
7. Click Next.
8. Ensure IMAP is selected.
9. Enter your incoming mailserver information:
   • Hostname is generally mail.yourdomainname. If you aren't sure please  contact support
   • Username is your full email address
   • Password is the same password used to access webmail.
10. Enter your outgoing mailserver information: Tap Next.
    • Hostname is generally mail.yourdomainname. If you aren't sure,  contact support.
    • Username is your full email address
    • Password is the same password used to access webmail.
11. The iPhone will attempt to establish an SSL connection to your IMAP and SMTP servers. If this succeeds, you will be done and can proceed to step 13.  If this fails, you will see the prompt, "Do you want to try setting up the account without SSL?" Tap the account you just added (identified by your email address)Scroll down and tap the SMTP button.
    • Tap No.
    • Tap Save.
• When prompted, "This account may not be able to send or receive emails. Are you sure you want to save," tap Save.
12. Select the server you just added, identified by the hostname from step 9.
13. Select OFF for Use SSL.
14. Select Password for Authentication
15. Select  587  for Server Port.
16. (It has become common place for certain ISP's to use SMTP redirection to prevent spammers using their ADSL or wireless networks, they redirect port 25 (SMTP) traffic to their own servers, an indication is you constantly get a username password popup to bypass this issue, to resolve this  change the Outgoing Server SMTP port from port "25" to our smtp submission port of "587". This will resolve this issue, certain networks like mweb, cellc, iburst, etc do this.)
17. Tap the SMTP button to go back.
18. Tap your email address to go back.
19. Tap Advanced.
20. Scroll down to Incoming Settings.
21. Select OFF for Use SSL.
22. Select Password for Authentication.
23. Select 143 or 993 if enryption is on for Server Port.
24. Tap your email address to go back.
25. Tap Mail to go back.
26. Tap the Home button.
27. Tap the Mail App to check your configuration.