Knowledgebase

This guide will show step-by-step instructions for setting up E-mail on Outlook 2010 for Windows. While it can be used for other versions of Outlook, some screens and steps might vary.

Adding a new account:

1. Select the 'File' menu
2. Select Info
3. Click the Add Account button
   
   
   
   
4. Choose Manually configure server settings
   
   
   
   
5. Click Next
6. Choose Internet E-Mail
   
   
   
   
7. Click Next
   
   

Account Settings

• Enter your Name as you want it to appear on your outbound email messages.
• Enter your email address.
• Enter mail.example.com as your Incoming Mail Server.
  
  

  You would not enter example.com but your own domain name.
  

• The Outgoing Mail Server is mail.example.com.
• Enter your email address for the User Name.
• Enter your email password.

More Settings

1. Click the More Settings button
   
   
   
   
2. Click the Outgoing Server tab
   
   
   
   
   
3. Check the "My outgoing server (SMTP) requires authentication" checkbox
4. Check "use the same settings as your incoming mail server"
5. Click the Advanced tab
   
   
   
   
   • If you are using POP3 with SSL, click the checkbox and enter 995 as your port. Otherwise leave the default port at 110
   • If you are using POP3, with phones and tabs, you may choose when messages are removed from the server (Please set this to around 7 days, NOTE - mailboxes are 500Mb and when full, mails stop being received until the mailbox is cleaned out.)
   • If you are using IMAP with SSL, click the checkbox and enter 993 as your port. Otherwise leave the default port at 143
   • If you are using SMTP  change the non-default port to 587 (Changing the port to 587 will resolve any issue with smtp redirection used on some ISPs networks to prevent spammers abusing their systems, this is identified by your email account asking you for a password all the time)
     
     
6. Click the OK button
   
   

Testing Settings

1. While on the E-mail Accounts screen, click the Test Account Settings button
   
   
   
   
2. This will both check your settings and send a test email to yourself to confirm that everything is working. If you receive any errors, please check your configuration
3. Click the Close button on the Test Account Settings window
4. Click Next on the E-mail Accounts window
5. Click the Finish button
   
   

Outlook 2010 is now correctly configured to send and receive emails