Webmail allows you to access your email directly from your web browser without needing Outlook, a mobile phone, or any email software installed.
This is useful when:
- You are away from your usual device
- You need quick access to your email
- You want to check email from any internet-connected computer
Before You Start
Before using webmail, make sure:
- Your email account has already been created
- You know your full email address
- You know your mailbox password
If you have not created an email account yet, please see:
- How to Create an Email Account in DirectAdmin
Recommended Webmail Address
We recommend accessing webmail using:
https://webmail.yourdomain.co.zaor https://www.yourdomain.co.za/roundcube(Replace yourdomain.co.za with your own domain name)
Example: https://webmail.abc.co.za
Alternative Webmail Address
You can also access webmail using: https://yourdomain.co.za/roundcube
How to Log Into Webmail
Step 1 — Open Your Browser
Open your preferred web browser such as:
- Google Chrome
- Microsoft Edge
- Firefox
- Safari
Step 2 — Open the Webmail Address
Enter: https://webmail.yourdomain.co.za in the browser address bar.
Step 3 — Enter Your Email Address
Enter your full email address.
Example: info@yourdomain.co.za
Step 4 — Enter Your Password
Enter the password for the mailbox.
Then click: Login
Webmail Features
Depending on the webmail system installed on your hosting account, you may be able to:
- Send and receive email
- Organize folders
- Search mail
- Create signatures
- Set autoresponders
- Manage contacts
- Configure spam settings
Common Webmail Systems
Most HostworX hosting accounts use:
- Roundcube
Roundcube provides a modern and easy-to-use webmail interface.
Advantages of Webmail
Webmail is useful because:
- No setup is required
- Works from almost any device
- Useful while travelling
- Easy for temporary access
- Accessible from office or home
Important Notes
Webmail Requires Internet Access
Because webmail runs in your browser, an internet connection is required.
Use Secure Passwords
Never share your mailbox password with anyone.
Always Log Out on Shared Computers
If you use webmail on a public or shared computer, always click:
Logout
when finished.
Troubleshooting
Cannot Log Into Webmail
Check:
- email address spelling
- password correctness
- internet connection
- domain DNS settings
Remember:
the username is normally your full email address.
Invalid Login Details
Try:
- retyping the password carefully
- checking Caps Lock
- resetting the mailbox password in DirectAdmin
Webmail Page Does Not Open
Possible causes include:
- DNS propagation
- SSL certificate issues
- internet connectivity problems
- incorrect webmail address
Mailbox Full
If your mailbox storage is full:
- delete unnecessary email
- empty Trash/Junk folders
- increase mailbox quota if available
Security Tips
- Use strong passwords
- Avoid public WiFi where possible
- Log out after use
- Keep your devices updated
