Knowledgebase

 "Open" and "Unique Open"

"Open" is the number of times your email campaign has been recorded open,an email can be opened...

 Adding a DKIM Record for Bulkmail

Open Firefox on Keith machine Open hostworx menu and select DKIM Record Generator Enter the...

 Adding a subscription form to your website

The easiest way to let people signup to your contact list is to create a subscription form. Using...

 Adding Subscribers to a Contact list: A Quick Tutorial

Adding Subscribers: A Quick Tutorial There are 3 different ways you can add...

 Always Sign on the Dotted Line

Always include a signature at the bottom of your emails, as it's one of the easiest ways to...

 Avoiding Spamtraps and what exactly are they.

What are spam traps Spam traps are a spam prevention method. Internet Service Providers (ISPs)...

 Avoiding the Spam Filters and Other Email Marketing Tips

Email marketing as many of us know, can be a powerful and inexpensive method of reaching our most...

 Can I add my name to my sends so that email clients will dsiplay 'My Name <email@address.com>' ?

Yes you can. When you send an email campaign or create a new autoresponder you can set up your...

 Can I create my own email campaigns or do I need to use an email template?

The application lets you create email campaigns in various ways depending on how you work.While...

 Can I send a single email to seperate contact lists without generating duplicates if recipients are members of both lists?

If you select 2 lists with the same contact on both lists, when sending an email, the system will...

 Can I send one email to multiple lists?

Yes. You can send your email to multiple/all lists at once. It also takes care of making sure...

 Can I subscribe someone to my contact list by having them send a blank email to me?

You can't do that with the application but there is a different way. The application includes the...

 Can I unsubscribe a user from many contact lists at once?

An unsubscribe form, like a subscription form, can be used to unsubscribe your contacts from...

 Can we create the e-mails within your application?

Yes you can. The application uses its own editor so that you can create full HTML emails quickly...

 Cleaning up lists to obtain permission to comply with POPIA

Due to the POPIA Act only allowing email marketing to existing customers or recipients that have...

 Consistency is the Key

If you're running a newsletter or frequent email publication, make sure you keep the look and...

 Does the application send one email at a time, or all the emails at once?

The application sends one email at a time. Sending multiple emails at one time, or using the CC /...

 Email-Based Learning

Add value to your website, build trust in your visitors, establish your credibility and collect...

 Example: Creating Profitable Real Estate Leads

In this article we'll example a fictional case study of a real estate agent looking to improve...

 How are unsubscribes handled? Are they deleted or marked as inactive?

The application marks any unsubscribes as inactive, but does not delete them from your database....

 How can I create my own unsubscribe link with my own words, or an unsubscribe image?

Create your text (eg 'Click here to unsubscribe'). Highlight it (like you would when you create a...

 How can I easily change my contacts from Text to HTML?

You can do this easier from the 'Manage Contact List' option.Check the box next to the contact...

 How do I add an anchor to my emails?

To add an anchor to your email you need to switch the editor to complete mode via the link in the...

 How do I add new information for each of my contacts?

You could create a custom field to handle this. Go to the 'Contact Lists' menu, choose 'Manage...

 How do I check to make sure that my contact lists have legitimate contacts?

The easiest way to make sure that your contacts are legitimate is to simply email them a...

 How do I choose which lists my contacts will be added to and which custom fields will appear on the form ?

To create a subscription form which you can place on your web site, you need to choose which...

 How do I create my emails to look like my site?

You can create your template, email campaign or  autoresponder to look like your own site by...

 How do I re activate a contact that has already been unsubscribed?

To re activate unsubscribed users simply follow these steps. - Click the menu item...

 How do I report a spam complaint

To report a spam complaint, please send an email to "abuse @ HostworX . co . za" You can forward...

 How do I view a list of all Unsubscribed email accounts ?

To view a list of all unsubscribed users you simply : select 'Contacts->View Contacts' from...

 How do I view my Contact Lists and Contacts once I have created them?

You can view your contacts by simply selecting 'Manage Contacts' from the 'Contacts' menu.This...

 How do I view my Lists and Contacts ?

You can view your contacts by simply selecting 'View All Contacts' from the 'Contacts' menu or...

 How to have contacts 'verify' their email addresses before they are set to 'subscribed'

There is 2 ways to do this, obviously the POPIA and other spam laws which you need to abide by,...

 How to search for your contacts

Filtering your searches allows you to view or send to a smaller selection of contacts by setting...

 How to send bulk mails without spamming

How to send bulk e-mail without spamming? The simplest answer is: use adedicated mailing service...

 How to setup an Autoresponder - A Quick Tutorial

An autoresponder lets you send an email to your subscribers a specific number of hours or days...

 I am manually adding contacts, but I can't find where to add their first name, last name etc?

To add additional data to lists you need to create Custom Fields and link them to your lists....

 I am trying to import a contact list but am unable to find the custom fields associated with my list

When you import a list that has custom fields in it you will first need to create custom fields...

 I don't see any open or link click statistics in my email campaign statistics. What's going on?

When you send an email campaign, make sure to select the options: Track Opens and Track...

 I have all my custom fields set up according to the field headers in my import file but can not import my list. Why?

One common reason for this is that you have set your custom fields to be required but have...

 If I schedule an email to go out next week, will it go out even if my computer is not on/connected to the internet?

Yes. The application is hosted on a server. This means that it is not running off your...

 If I send one email to multiple lists and some one unsubscribes, which list are they removed from ?

They are unsubscribed from all contact lists that they are on that are also included in the send.

 If we want contacts to have to 'verify' their email address before they are set to 'active' what do we need to do?

If you want people to confirm their details, edit your subscription form and tick the 'Require...

 Improve Email Conversions by 20% with List Segmentation

Improve Email Conversions by 20% with List Segmentation   42% of e-marketers are leaving...

 Increase Your Email Open Rate By Improving Your Subject Lines

Just like a direct sales letter, the subject line of your email is usually the most important...

 Is it possible to download the list of individuals who have opened newsletters? If so, is there a way to do this for multiple newsletters within the same contact list?

To export out selected contact who has opened an email follow these steps: Click on Contacts...

 Is it possible to track opens/clicks?

When you send emails or autoresponders to users that receive HTML emails you can select the...

 Link-Click Testing

When creating marketing emails, try using different text for both content and links. Also try...

 Maximizing Click-Thru Rates

Both web pages and emails can contain alot of text and graphics, and this sometimes makes it...

 Sending Emails Based on Subscriber Segmenting

In this brief tutorial you'll learn how to setup a mailing list with custom fields to collect the...

 Sending my first bulk mail

Sending your first email campaign is a simple task but requires some initial setup before we...

 Starting to send out bulk emails

Welcome to the bulk mail system, this document will take you through the first steps you need to...

 The 12 Most Popular Headlines of All Time

They say that if your web site has a bad opening headline you'll loose over 50% of your visitors...

 The Free Bonus Hook-In

Free is overused these days, especially on the Internet. However, if you're looking to grow your...

 Tuesday / Wednesday = Increased Response

Studies conducted by online research analysts have shown that the best days to perform a mail-out...

 What are custom fields and why/how would I use them?

Custom Fields or Mail Merge Fields are used by you to personalise your emails to your customers....

 What are the best practices regarding spam which I should follow

In order to prevent being labeled a spammer, you need to ensure that your intended recipients...

 What happens to contacts when they are added to the banned email list ?

When you have a list of Suppressed Users users and you send to a contact list.  the bulk mail...

 What happens to my contacts when I add them to a banned email list?

When you have a list of banned users and you send to a contact list the application will check...

 What if SORBS / SPAMHAUS blacklists My or HostworX's ip addresses because of my email

SORBS / SPAMHAUS will immediately blacklist an IP address that has been found to be used for...

 What is multipart sending and why should I do this?

When you are sending an email you can choose to send it as "Multipart".What this means is that...

 WHAT IS POPIA AND HOW DOES IT AFFECT ME

What is POPI? The act has been come about of a need for more stringent rules – and harsher...

 What to do if your email account has been compromised

Mailboxes (email accounts) password are encrypted on our servers. However, unauthorised...

 What will happen if I am accused of spamming

HostworX takes spam offences very seriously and reserves the right to suspend or terminate,...

 What you can do to make full use of your email templates

Creating your email campaigns will never be the same again once you start using the template...

 When creating a form, how can I add a hidden field that will show up on the email notification that the list owner gets when a new contact joins an email list?

Create a new custom field (eg "form referrer") as a text-field. Include it in your form. When you...

 Why are my images not showing when I create a new template from a file on my copmputer?

When you create your template you will need to click on the images (or image place holders that...

 Why do my images not get embedded when I send a test email?

When you send a test email to yourself you the images do not get embedded. This only happens when...

 Why does the application resize my images when I upload them?

The application automatically resizes images to have a maximum width or height of 400px to try to...