You can add your domain email account to the Mail app on your iPhone.
This allows you to send and receive email directly from your phone.
This guide explains how to set up your HostworX email account on an iPhone.
Before You Start
Before setting up email on your iPhone, make sure you have:
- Your full email address
- Your email password
- Your incoming mail server
- Your outgoing mail server
- Your IMAP or POP3 settings
Your email address may look like:
Your mail server is usually:
mail.yourdomain.co.za
Replace yourdomain.co.za with your own domain name.
Recommended Account Type
For iPhones, IMAP is usually recommended.
IMAP keeps your email synchronised with the server, webmail, and other devices.
This means that if you read or delete an email on your iPhone, the change may also show in webmail and other IMAP devices.
Common IMAP Settings
Use these settings for IMAP:
Account type: IMAP
Incoming mail server: mail.yourdomain.co.za
Incoming port: 993
Encryption: SSL
Outgoing mail server: mail.yourdomain.co.za
Outgoing port: 465 or 587
Encryption: SSL or STARTTLS
Username: your full email address
Password: your email account password
Step 1 – Open iPhone Settings
On your iPhone, open the Settings app.
Tap: Settings
Then tap: Mail
Step 2 – Open Accounts
Tap: Accounts
Then tap: Add Account
Step 3 – Choose Other
From the account type list, tap: Other
Then tap: Add Mail Account
Step 4 – Enter Your Email Details
Enter your account details.
Locate: Name, example: Your Name
Locate: Email, example: info@yourdomain.co.za
Locate: Password, example: Your email password
Locate: Description, example: Work Email
Tap: Next
Step 5 – Choose IMAP
At the top of the screen, select the account type.
Tap: IMAP
For most users, IMAP is recommended.
Step 6 – Enter Incoming Mail Server Details
Enter the incoming mail server details.
Locate: Host Name, example: mail.yourdomain.co.za
Locate: User Name, example: info@yourdomain.co.za
Locate: Password, example: Your email password
Step 7 – Enter Outgoing Mail Server Details
Enter the outgoing mail server details.
Locate: Host Name, example: mail.yourdomain.co.za
Locate: User Name, example: info@yourdomain.co.za
Locate: Password, example: Your email password
Even if the iPhone says the outgoing username and password are optional, enter them anyway.
This helps prevent sending problems.
Tap: Next
Step 8 – Save the Account
The iPhone will verify the account settings.
If the details are accepted, tap: Save
Your email account will be added to the Mail app.
Step 9 – Test Sending and Receiving
Open the Mail app.
Send a test email to another address.
Then reply to that email from the other address.
Check that your iPhone can send and receive email.
Common iPhone Email Problems
iPhone email setup may fail if:
- The email password is incorrect.
- The username is not the full email address.
- The mail server is incorrect.
- SSL settings are incorrect.
- The outgoing mail server details are incomplete.
- SMTP authentication is missing.
- The mailbox does not exist in DirectAdmin.
- The domain uses external email settings.
Important Notes
Please keep the following in mind:
- Your username should usually be your full email address.
- Enter the outgoing username and password even if marked optional.
- IMAP is usually recommended for phones.
- If you change your email password, update it on your iPhone too.
- If your domain uses Google Workspace, Microsoft 365, or Zoho Mail, use that provider’s settings instead.
- Deleting an email on IMAP may delete it from the server and other devices.
When Should I Contact HostworX Support?
Contact HostworX Support if:
- Your iPhone cannot verify the account.
- You can receive email but cannot send.
- You can send email but cannot receive.
- You do not know your email password.
- Webmail works but the iPhone does not.
- You receive an SSL or certificate warning.
- You are unsure whether your domain uses HostworX email or an external provider.
Conclusion
You can set up your HostworX email account on an iPhone using the Mail app.
For most users, IMAP is recommended because it keeps email synchronized between your phone, webmail, and other devices.
Always test both sending and receiving after adding the account.
