DirectAdmin allows you to create professional email addresses for your domain name, such as:

info@yourdomain.co.za
sales@yourdomain.co.za

This guide explains how to create a new email account using the DirectAdmin control panel.

Before You Start

Before creating an email account, make sure:

• Your domain is active on your hosting account
• You can log into DirectAdmin
• Your domain’s DNS is pointing to your HostworX hosting account

If you have not logged in yet, please see:

• How to Log Into DirectAdmin

Recommended Email Setup

For business use, we recommend:

• IMAP for mobile phones and multiple devices
• POP for single desktop or laptop users

This helps provide the best email experience depending on how the mailbox is used.

How to Create an Email Account

Step 1 — Log Into DirectAdmin

Open your browser and log into DirectAdmin using: https://cp.yourdomain.co.za  (Replace yourdomain.co.za with your own domain name)

Enter your username and password.

Step 2 — Open E-Mail Manager

From the DirectAdmin dashboard:

Click:  E-Mail Manager

Then click:  E-Mail Accounts

Step 3 — Click Create Account

Click the:  + Create Account button.

Step 4 — Enter the Email Address

In the Username field, enter the name you would like for the email account.

Example:  info

Your full email address will become:  info@yourdomain.co.za

Step 5 — Create a Password

Enter a secure password for the mailbox.

We recommend:

• Using uppercase and lowercase letters
• Including numbers and symbols
• Avoiding easy-to-guess passwords

You can also use the password generator if available.

Step 6 — Set Mailbox Size

You can choose how much storage space the mailbox may use.

Examples:

• 500MB
• 1GB
• 5GB

Or select:

Unlimited

Please note hosting packages have limited storage available, if you select large mailbox sizes ensure your account supports the amount of storage you are allocating. Typically 500mb or 1Gb is sufficient per mailbox for POP accounts, as they only store email temporarily online while your email client isn't collecting the emails. IMAP on the other hand stores all inbound email and outbound emails and the mailbox grows exponentially fast. 

Step 7 — Create the Mailbox

Click: Create Account

to finish creating the email address.

Your new email account is now active.

How to Access Your Email

You can access your email using:

Webmail

https://webmail.yourdomain.co.za  (Replace yourdomain.co.za with your own domain name)

or

https://yourdomain.co.za/roundcube

Email Applications

You can also configure your mailbox on:

• Outlook
• Thunderbird
• Apple Mail
• Samsung Email
• Gmail App
• iPhone/iPad Mail

Recommended Mail Settings

Incoming Mail Server

mail.yourdomain.co.za  (Replace yourdomain.co.za with your own domain name)

Outgoing Mail Server

mail.yourdomain.co.za (Replace yourdomain.co.za with your own domain name)

Recommended Ports

IMAP

• Port: 993
• SSL/TLS enabled

POP3

• Port: 995
• SSL/TLS enabled

SMTP

• Port: 587 or 465
• SSL/TLS enabled

Troubleshooting

Cannot Create the Mailbox

Possible reasons include:

• Mailbox limit reached
• Disk space full
• Invalid mailbox name
• Domain not active

If the problem continues, contact HostworX support.

Email Cannot Send or Receive

Check:

• Mail server settings
• Password correctness
• DNS propagation
• Internet connection

Authentication Failed

Re-enter the email password carefully.

Remember:
the username is usually the full email address.

Example:

info@yourdomain.co.za

Security Tips

• Use strong passwords
• Do not share mailbox passwords
• Update passwords regularly
• Remove unused email accounts