If you have forgotten your email password or want to improve your mailbox security, you can change your email password quickly using DirectAdmin.
This guide explains how to update the password for an existing email account.
Before You Start
Before changing your email password, make sure:
- You can log into DirectAdmin
- The email account already exists
- You know which mailbox password you want to change
If you cannot access DirectAdmin, please see:
- How to Log Into DirectAdmin
Important Information
After changing your password, you will also need to update the password on:
- Outlook
- Mobile phones
- Tablets
- Mail applications
- Any devices using the mailbox
If you do not update your devices, the mailbox may stop sending or receiving email.
How to Change an Email Password
Step 1 — Log Into DirectAdmin
Open your browser and visit: https://cp.yourdomain.co.za (Replace yourdomain.co.za with your own domain name)
Enter your hosting username and password.
Step 2 — Open E-Mail Manager
From the DirectAdmin dashboard:
Click: E-Mail Manager
Then click: E-Mail Accounts
Step 3 — Locate the Email Account
Select the correct domain from the domain selector on the top right of the window.
Find the email address you want to update.
Example: info@yourdomain.co.za
Step 4 — Open the Password Settings
Click: ... (three dots) on the right side of the email account
Click: Change Password/username
Step 5 — Enter a New Password
Type your new mailbox password.
We recommend using:
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
Avoid:
- simple words
- birthdays
- company names
- reused passwords
You can also use the password generator if available.
Step 6 — Save the Password
Click: Save
to apply the new password.
Your mailbox password is now updated.
Update Your Devices
After changing the password, update the mailbox settings on all devices using the account.
Common devices and applications include:
- Outlook
- Samsung Email
- Gmail App
- Apple Mail
- iPhone/iPad
- Thunderbird
Recommended Mail Server Settings
Incoming Mail Server
mail.yourdomain.co.za (Replace yourdomain.co.za with your own domain name)Outgoing Mail Server
mail.yourdomain.co.za (Replace yourdomain.co.za with your own domain name)Recommended Ports
IMAP
- Port: 993
- SSL/TLS enabled
POP3
- Port: 995
- SSL/TLS enabled
SMTP
- Port: 465
- SSL/TLS enabled
Troubleshooting
Email Stops Working After Password Change
Usually this happens because one or more devices still use the old password.
Update the password on:
- phones
- tablets
- Outlook
- laptops
- desktop computers
Authentication Failed Errors
Check:
- password spelling
- Caps Lock
- full email address used as username
Example username:
info@yourdomain.co.zaAccount Keeps Asking for Password
This is usually caused by:
- incorrect saved password
- outdated mail settings
- SMTP authentication problems
Remove and re-enter the password carefully.
Security Tips
- Use a unique password for every mailbox
- Change passwords regularly
- Never share mailbox passwords
- Remove unused email accounts
- Avoid weak passwords
