DirectAdmin allows you to view and manage email accounts for your domain.
You may need your email settings when setting up email in Outlook, iPhone, Android, Thunderbird, or another email app.
This guide explains where to find your email account information and the common settings used for HostworX email.
What Email Settings Do I Need?
To set up an email account, you usually need:
- Email address
- Email password
- Incoming mail server
- Outgoing mail server
- Account type
- Incoming port
- Outgoing port
- SSL or encryption setting
- SMTP authentication
Your username is usually your full email address.
Example:
Step 1 – Log Into DirectAdmin
Open your browser and visit: https://cp.yourdomain.co.za (Replace yourdomain.co.za with your own domain name.)
Enter your DirectAdmin username and password.
Click: Log In
Step 2 – Open Email Accounts
Once you are logged into DirectAdmin, open the email accounts area.
Click: E-mail Manager
Then click: E-mail Accounts
You should now see the email accounts created under your domain.
Step 3 – Find the Email Account
Look for the email account you want to set up.
Locate: Email account, example: info@yourdomain.co.za
If the email account does not exist, it must be created before it can be used in an email app.
Step 4 – Check or Change the Email Password
If you do not know the email password, you can change it from the email account settings.
Locate: Change Password
Enter a new secure password.
Save the change.
After changing the password, update the password in Outlook, phones, tablets, and any other email apps using the mailbox.
Common HostworX Email Settings
For all HostworX email accounts, the mail server format is: mail.yourdomain.co.za (Replace yourdomain.co.za with your own domain name.)
Use your full email address as the username.
Example:
IMAP Settings
Use IMAP if you want email to synchronize across multiple devices.
Account type: IMAP
Incoming server: mail.yourdomain.co.za
Incoming port: 993
Encryption: SSL/TLS
Username: your full email address
Password: your email account password
POP3 Settings
Use POP3 if you mainly use one computer and want email downloaded locally.
Account type: POP3
Incoming server: mail.yourdomain.co.za
Incoming port: 995
Encryption: SSL/TLS
Username: your full email address
Password: your email account password
SMTP Settings
SMTP is used for sending email.
Outgoing server: mail.yourdomain.co.za
Outgoing port: 465 or 587
Encryption: SSL/TLS or STARTTLS
Username: your full email address
Password: your email account password
SMTP authentication: Enabled
Step 5 – Test the Mailbox in Webmail
Before setting up an email app, it is useful to test the mailbox in webmail.
If webmail works, the mailbox and password are correct.
If the email app still fails, the issue is usually related to the app settings, ports, SSL settings, or SMTP authentication.
Important Notes
Please keep the following in mind:
- Your email username is usually your full email address.
- Your email password is different from your DirectAdmin password unless you made it the same.
- If you change the email password, update all devices using that mailbox.
- IMAP is usually recommended for multiple devices.
- POP3 must be configured carefully if used on more than one device.
- If your domain uses Google Workspace, Microsoft 365, Zoho Mail, or another external provider, use that provider’s settings instead.
When Should I Contact HostworX Support?
Contact HostworX Support if:
- You cannot find the email account.
- You do not know the email password.
- Webmail does not work.
- Your email app cannot connect.
- You can receive email but cannot send.
- You can send email but cannot receive.
- You are unsure whether your domain uses HostworX email or an external provider.
Conclusion
You can find and manage your email accounts from DirectAdmin.
For email apps, you usually need your full email address, email password, incoming server, outgoing server, ports, SSL settings, and SMTP authentication.
Testing the mailbox in webmail first can help confirm whether the mailbox and password are working.
